Austria 
Belgium 
Canada 
Denmark 
Finland 
France 
Germany 
Italy 
Mexico 
Netherlands 
Norway 
Poland 
Spain 
Sweden 
United Kingdom 
USA 
Full time
Hybrid
Gothenburg, Sweden
Are you passionate about delivering exceptional HR support and driving digital solutions? Do you thrive in solving challenges and guide HR colleagues in systems? Ready to make an impact in a global organization?
About the Role
As an HR Digital Support Coordinator at Essity, you will be the first point of contact for HR system-related queries and issues raised by employees, managers, and HR colleagues. Your role is key to ensuring timely and accurate ticket resolution, sharing knowledge, and contributing to continuous improvement and automation. Based at our Gothenburg office, you will collaborate closely with colleagues in both Mexico and Gothenburg, supporting our global HR community.
What You Will Do
Resolve HR System Queries: Manage and resolve tickets in our HRIS system promptly and accurately.
Analyze and Improve Processes: Perform root cause analysis and identify opportunities for service enhancements.
Knowledge Management: Collect, share, and transfer knowledge to strengthen internal expertise.
Stakeholder Communication: Maintain effective communication with employees, managers, and HR teams across the organization.
Collaborate Across Units: Work closely with different organizational units to ensure seamless service delivery.
Support Service Development: Contribute to the creation and improvement of HR digital services and processes.
Who You Are
A university degree in Human Resources Management or equivalent.
Experience in ticketing systems, HR administration or service sector roles.
Preferrable familiarity with Workday or similar HRIS platforms.
Strong interpersonal skills, problem-solving ability, and eagerness to learn and become a trusted go-to person.
Fluent in English; additional languages such as Swedish, Portuguese, Spanish, Dutch, French, German, or Italian are a plus.
What We Can Offer You
Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good | Excel Together | Be You with Us