Commercial Training and Loyalty Manager

Full time

Hybrid

Medellin , Colombia
Santa Fe (Ciudad de México) , Mexico

COMMERCIAL TRAINING AND LOYALTY MANAGER LATAM

About the Role

Essity BU Professional Hygiene is currently searching for an experienced Commercial Training and Loyalty Manager. This role is responsible for planning and developing a comprehensive Commercial Training and Loyalty Strategy in LATAM Countries fostering commercial effectiveness through impactful initiatives that strengthen business operations and drive customer retention and sales growth.

We’re looking for people who embody our values, aren’t afraid to challenge, innovate, experiment, and move at a fast pace. We’re always looking for ways to improve our products and ourselves. If this is you, we’d love to talk

What You Will Do

• Design and execute a Regional Commercial Training Strategy that equips internal and external sales forces with the skills, knowledge, and tools to effectively position our brand, value proposition and competitive advantages.
• Lead the development of innovative training programs, toolkits, and methodologies adapted to the LATAM context, combining face-to-face, virtual, and digital solutions.
• Integrate digital learning platforms and continuously improve training tools, fostering adoption and ensuring a seamless omnichannel experience across all markets.
• Establish clear performance metrics and governance, tracking the effectiveness of training initiatives focused on outcomes directly to commercial impact, customer engagement, and sales growth.
• Act as a connector and change agent, ensuring sustainable capability and alignment across LATAM countries.
• Be the link between the global training team and the local or regional market.

Who You Are

• Bachelor’s Degree in Business Administration, or a related field required or equivalent industry experience
• 4+ years of sales and/or marketing experience and corporative training
• Strategic thinking, team leadership, customer focus and results-oriented
• Experience with Learning Management Systems and/or learning technologies. Digital skills a must
• Knowledge of distribution and B2B business operations preferred.
• Strong planning, organizational, and project management skills
• Ability to prioritize and manage time effectively
• Excellent interpersonal skills and ability to build relationships
• Impeccable written and verbal communication in Spanish and English. Portuguese intermediate level.

What We Can Offer You

Our purpose, Breaking Barriers to Well-Being, provides meaning to everything we do. Join us to improve well-being for people and drive positive change for society and the environment. At Essity, you'll feel valued, empowered to grow, and challenged to achieve business results in a collaborative and open atmosphere. Innovate for Good  |  Excel Together |  Be You with Us

Location

Medellín, Colombia

Santa Fe, México

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